What is wazni`s return policy?
All our pieces are made by hand , please allow up to 2-3 working days for a stock item your order to be dispatched to you. When pre ordering an item revised delivery times are defined during the selection and purchasing progress.
What is wazni’s exchange policy?
We are happy to exchange any item you are not happy provided the item is returned to us in the original condition within 2-3 working days from the date the product is delivered to you excluding any personalized product . A new and similar order must be placed using our website at the same time.
How do I return product to wazni ?
As part of this process you will also need to notify us via email detailing the reason for the return and or exchange in order to secure a returns reference number. This reference number is to be clearly displayed on the packaging and we must receive official notification that the product has been returned to us within the 2 or 3 days (returns) or 7 day (exchanges) period mentioned above. We will also require a receipt and or proof of original purchase.
Who is responsible for costs related to returns & exchanges?
The cost to return and or exchange the product is not covered and or reimbursed by wazni unless the item is genuinely faulty in which case we will replace the piece free of charge and return costs using our Fedex account will be borne by us. We are not able to process replacements until the product has been returned to us and the condition ascertained. In the event of a general return or exchange we would suggest you utilise a reputable courier company that no only insures the product during transit but also permits the tracking of the item concerned
How is a return processed ?
When your return is received by us we will notify you by email. We will again notify you of the approval once the condition of the item has been ascertained . Once approved a return can be processed and a gift voucher for the same amount will be issued which can be used for shopping on wazni website. The voucher has an unlimited validity. Please allow up to 2-3 working days for this process.